Short version: 14-day money-back guarantee on your first payment, no questions asked. EU consumers have statutory withdrawal rights which our policy fully satisfies. We do not prorate unused time after that window. Please contact us before initiating any chargeback.
Noveli offers a 7-day free trial with full features and no credit card required. We encourage you to fully evaluate the Service before subscribing.
If you are not satisfied after your first payment, you may request a full refund within 14 days of your first charge. To request a refund, email hello@noveli.io with the subject line "Refund Request" and include the email address on your account. Refunds are processed by Paddle (our payment processor) within 5 to 10 business days to your original payment method.
If you are an EU consumer acting outside of a trade or profession, you have a statutory 14-day right of withdrawal from the date of your first payment under the EU Consumer Rights Directive 2011/83/EU. Our 14-day money-back guarantee is designed to fully satisfy this statutory right.
For B2B customers acting in a professional capacity, the statutory consumer withdrawal right does not apply. The commercial refund terms in Section 2 govern instead.
After the initial 14-day period we do not offer refunds for partial months or already-billed periods. Exceptions are considered for extended service outages caused by Noveli lasting more than 24 consecutive hours, accidental duplicate charges, or technical errors that prevented you from using the Service. Contact hello@noveli.io with details for any exceptional case.
You may cancel your subscription at any time by contacting hello@noveli.io. Cancellation takes effect at the end of your current billing period and you retain full access until then. Your account data is preserved after cancellation unless you request deletion.
Refunds include any VAT or taxes included in your original payment. EU B2B customers receiving refunds should adjust their VAT records accordingly under applicable reverse-charge rules.
Please contact us at hello@noveli.io before initiating a chargeback with your bank or card provider. We resolve legitimate issues quickly and directly. Chargebacks initiated without prior contact may result in account suspension while the dispute is investigated.
Note: Initiating a chargeback without first contacting us may result in immediate account suspension. We always prefer to resolve issues directly and will do so promptly.
Email: hello@noveli.io
Subject line: Refund Request
Response time: Within 2 business days
Processing time: 5 to 10 business days after approval